Shipping and Returns
Shipping method
Domestic and international orders are shipped using UPS or USPS Priority Mail. Shipping method depends on the artwork ordered. You will be able to select your preferred shipping method and speed during checkout. Expedited shipping is available for most items. When expedited shipping is available, you will be able to select it during checkout.
Multiple Items
If you ordered two or more items, they may ship from two locations and arrive in separate packages. Orders are shipped from one of our two California galleries – either from Solvang or from Monterey.
Availability
Items may be shipped separately if one or more items are not in stock and not available immediately. Many items are made to order for you by the artist. Information on how long it will take to receive the item will be available on that item’s product page and in your order confirmation.
Sales Tax
We are required by law to collect sales tax on items shipped within California.
Signature Required
Signature is required for all shipments to ensure that your package is delivered safely. If you would like to have your package delivered on Saturday, please call our Client Care team at 855-892-6870 or email clientcare@zfolio.com
Security and Insurance
Your order will be fully insured. Please inspect the package for damage or tampering before accepting or signing for receipt.
Tracking of your order
You can login to your account any time and see the status of your orders there.
Shipping outside the U.S. and Canada
Shipping charges for international orders are determined by package weight and destination. Delivery is usually within 10 business days after the shipping date for in-stock items. If any items in your order are backordered, the entire order will ship in one shipment when all items are available. International shipping is not available for P.O. Box addresses. Due to certain restrictions, international orders can be shipped to many, but not all, countries. All orders are subject to verification.
International Duties and Taxes
Shipments outside the United States may be subject to import charges, which are the responsibility of the purchaser. Your order is shipped DDU – duties and taxes unpaid. ZFolio does not collect the VAT, duties and/or taxes, and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid in order for your package to clear customs. For information regarding your country’s custom policies, please contact your local customs office.
If you have any questions about shipping, please call our Client Care team at 855-892-6870 or email clientcare@zfolio.com
RETURNS
We want you to be delighted with your purchase from ZFolio. Regular stock orders can be returned within 30 days of receipt for refund or exchange. Special orders and engraved items cannot be cancelled or returned. The item must be in its original packaging and in unworn condition. We cannot accept items that have been damaged, altered, used or worn.
Authorization Code
All returns must have a return authorization code. Please call our Client Care team at 855 892-6870 or email clientcare@zfolio.com. We need your full name, invoice number, and the item being returned.
Include Original Packaging
Art glass, art jewelry, wearable art, art for the home and photography must be packaged in the same manner it was packaged when it was shipped to you. Please return your item with all its original packaging. You can use the original box if it is in a condition suitable for safe shipping, or you can use a new box. You are responsible for artwork damaged in return transit. Please cover the original label with the new return label if you are using the original box.
Security tags are attached to all our jewelry items. The original security tag must be attached to returned jewelry items. Jewelry returns without the security tag will not be accepted for credit.
Insurance
Please insure your return shipment. We are not responsible for artwork that is lost in transit or arrives to us damaged.
Send the package to this return shipping address
ZFolio
Attn. Online Returns
1685 Copenhagen Drive
Solvang, CA 93463
Telephone 855-892-6870
Email clientcare@zfolio.com
Receiving Return Credit
If your return arrives safely, in most cases refunds are issued within 48 hours after we receive the returned item and confirm that the original packaging is included, the jewelry item has the original security tag attached, and the item was received in its original condition with no signs of wear or alteration, no engraving, resizing or damage.
We will notify you by email that we have processed the return and issued credit in the same form of payment you used for your purchase. Gift recipients will receive refund in the form of a gift card. You will receive a refund for the price of the items. Shipping costs will not be refunded.
EXCHANGES
To exchange items, please contact our Client Care team by calling 855-892-6870 or emailing clientcare@zfolio.com
Domestic and international orders are shipped using UPS or USPS Priority Mail. Shipping method depends on the artwork ordered. You will be able to select your preferred shipping method and speed during checkout. Expedited shipping is available for most items. When expedited shipping is available, you will be able to select it during checkout.
Multiple Items
If you ordered two or more items, they may ship from two locations and arrive in separate packages. Orders are shipped from one of our two California galleries – either from Solvang or from Monterey.
Availability
Items may be shipped separately if one or more items are not in stock and not available immediately. Many items are made to order for you by the artist. Information on how long it will take to receive the item will be available on that item’s product page and in your order confirmation.
Sales Tax
We are required by law to collect sales tax on items shipped within California.
Signature Required
Signature is required for all shipments to ensure that your package is delivered safely. If you would like to have your package delivered on Saturday, please call our Client Care team at 855-892-6870 or email clientcare@zfolio.com
Security and Insurance
Your order will be fully insured. Please inspect the package for damage or tampering before accepting or signing for receipt.
Tracking of your order
You can login to your account any time and see the status of your orders there.
Shipping outside the U.S. and Canada
Shipping charges for international orders are determined by package weight and destination. Delivery is usually within 10 business days after the shipping date for in-stock items. If any items in your order are backordered, the entire order will ship in one shipment when all items are available. International shipping is not available for P.O. Box addresses. Due to certain restrictions, international orders can be shipped to many, but not all, countries. All orders are subject to verification.
International Duties and Taxes
Shipments outside the United States may be subject to import charges, which are the responsibility of the purchaser. Your order is shipped DDU – duties and taxes unpaid. ZFolio does not collect the VAT, duties and/or taxes, and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid in order for your package to clear customs. For information regarding your country’s custom policies, please contact your local customs office.
If you have any questions about shipping, please call our Client Care team at 855-892-6870 or email clientcare@zfolio.com
RETURNS
We want you to be delighted with your purchase from ZFolio. Regular stock orders can be returned within 30 days of receipt for refund or exchange. Special orders and engraved items cannot be cancelled or returned. The item must be in its original packaging and in unworn condition. We cannot accept items that have been damaged, altered, used or worn.
Authorization Code
All returns must have a return authorization code. Please call our Client Care team at 855 892-6870 or email clientcare@zfolio.com. We need your full name, invoice number, and the item being returned.
Include Original Packaging
Art glass, art jewelry, wearable art, art for the home and photography must be packaged in the same manner it was packaged when it was shipped to you. Please return your item with all its original packaging. You can use the original box if it is in a condition suitable for safe shipping, or you can use a new box. You are responsible for artwork damaged in return transit. Please cover the original label with the new return label if you are using the original box.
Security tags are attached to all our jewelry items. The original security tag must be attached to returned jewelry items. Jewelry returns without the security tag will not be accepted for credit.
Insurance
Please insure your return shipment. We are not responsible for artwork that is lost in transit or arrives to us damaged.
Send the package to this return shipping address
ZFolio
Attn. Online Returns
1685 Copenhagen Drive
Solvang, CA 93463
Telephone 855-892-6870
Email clientcare@zfolio.com
Receiving Return Credit
If your return arrives safely, in most cases refunds are issued within 48 hours after we receive the returned item and confirm that the original packaging is included, the jewelry item has the original security tag attached, and the item was received in its original condition with no signs of wear or alteration, no engraving, resizing or damage.
We will notify you by email that we have processed the return and issued credit in the same form of payment you used for your purchase. Gift recipients will receive refund in the form of a gift card. You will receive a refund for the price of the items. Shipping costs will not be refunded.
EXCHANGES
To exchange items, please contact our Client Care team by calling 855-892-6870 or emailing clientcare@zfolio.com